Privacy Policy

A legal disclaimer

October 2026

Electrical Solar Solutions Pty Ltd (ABN 17 664 600 382) respects your privacy. This policy explains how we collect, use, store and disclose your personal information through our website, www.electricalsolarsolutions.com.au, and how you can access or correct it.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What information we collect

When you submit our "Contact Us" form, we collect:

your first and last name
your phone number
your email address
your installation type (domestic or commercial)
the service you are interested in

You provide this information voluntarily. Fields marked with an asterisk (*) are required so we can respond to your enquiry. If you choose not to provide them, we may not be able to contact you or provide a quote.

We may also automatically collect technical information when you visit our website, such as your IP address, browser type, device, pages viewed and referring website, through cookies and similar technologies (see section 6).

2. How we use your information

We use your information to:

respond to your enquiry and provide a quote
arrange consultations, site assessments and services
communicate with you about your enquiry or project
improve our website and services
meet our legal and regulatory obligations

We will only use or disclose your information for these purposes, or for related purposes you would reasonably expect, unless you consent or the law requires or permits otherwise.

3. Marketing

We may contact you about our services if you have asked us to or would reasonably expect it. Every marketing message will include a way to opt out, and you can also opt out at any time by contacting us using the details below. We comply with the Spam Act 2003 (Cth).

4. Who we share your information with

We do not sell your personal information. We may share it with:

service providers who help us run our business, such as website hosting, email, CRM and IT providers
installers, subcontractors or partners who need it to carry out your enquiry or job
professional advisers, and government or regulatory bodies where required by law

We require these parties to handle your information appropriately and only for the purpose we provided it.

5. Overseas disclosure

Some of our service providers (for example website hosting or cloud services) may store or process information outside Australia, including in [United States and Israel]. Where this happens, we take reasonable steps to make sure your information is handled in a way consistent with the Australian Privacy Principles.

6. Cookies and analytics

Our website uses cookies and similar technologies to operate the site and analyse traffic using tools such as Google Analytics. You can disable cookies in your browser settings, though some features may not work as intended.

7. Security and retention

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification or disclosure. We keep your information only as long as needed for the purposes above or as required by law, then securely destroy or de-identify it.

8. Accessing and correcting your information

You can request access to the personal information we hold about you, or ask us to correct it, by contacting us below. We will respond within a reasonable time, usually within 30 days. We may need to verify your identity first.

9. Complaints

If you have a concern about how we've handled your information, contact us first and we will investigate and respond promptly. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

10. Contact us

Electrical Solar Solutions PTY LTD
Email: admin@electricalsolarsolutions.com.au
Phone: 0423 910 240
Address: Prahran, Victoria 3181

11. Changes to this policy

We may update this policy from time to time. The current version will always be available on our website, with the "last updated" date above.